Frequently Asked Questions
Find answers to common questions about our products and services
The Hard-Shell Travel Backpack is ideal for daily commuting, particularly when carrying a laptop, technology and work essentials. The Anti-Theft Sling Bag is a more compact option for smaller everyday items.
The Vacuum Compression Travel Backpack and Integrated Cargo Travel Backpack are our highest-capacity options. The compression backpack is best for reducing clothing bulk, while the cargo backpack focuses on organised storage across multiple compartments.
The Vacuum Compression Backpack uses a compression compartment to help reduce the space taken up by clothing and other soft items. The Integrated Cargo Backpack offers a larger compartment-based layout for keeping clothing, footwear, technology and travel essentials organised.
The Expandable Roll-Top Backpack and Travel Duffle are both well suited to weekend trips. The roll-top design provides flexible backpack storage, while the duffle offers a wide opening for easy packing and access.
Selected backpacks include dedicated or padded laptop storage. Check the specifications on the individual product page to confirm the supported laptop size before ordering.
Dimensions, capacity and other important specifications are listed on each product page. We recommend checking these measurements against your usual travel requirements before placing an order.
Some bags may fit within common cabin luggage allowances, but size limits differ between airlines and ticket types. Always compare the bag's listed dimensions with your airline's current baggage rules before travelling.
The compression compartment is designed to reduce the bulk created by clothing and other soft travel items. Place your items inside the designated section, close it securely and use the compatible compression feature as instructed on the product page.
Selected products include features such as combination locks, concealed access points, structured outer panels and secure compartments. Features vary by product, so check the individual listing for full details.
The backpacks and sling bags include adjustable straps, with selected designs also offering padded or breathable shoulder support. Exact strap features are listed on each product page.
Yes. We offer free UK shipping on all orders with no minimum spend.
Orders are normally processed within 1-2 business days. Estimated UK delivery is then 3-5 working days. Delivery estimates may be affected by weekends, bank holidays and courier delays.
Once your order has been dispatched, tracking information will be sent to the email address used at checkout. Please allow a short period for the courier's tracking page to update.
Contact us as soon as possible after placing your order. We will try to make the requested change, but we cannot guarantee amendments or cancellations once an order has entered processing or been dispatched.
Check the tracking link in your dispatch email first. If there has been no update for several working days or the estimated delivery window has passed, contact our support team with your order number.
We currently ship to UK addresses only. Available delivery destinations and charges will be shown at checkout.
You can request a return within 30 days of receiving your order. Items must be unused, in their original condition and returned with their original packaging and accessories.
Contact our support team with your order number and the reason for the return. We will provide the return instructions and the correct return address. Do not send an item back without contacting us first.
The simplest option is usually to return the original item and place a new order for the preferred product. Contact our support team before returning anything so we can confirm the available options.
No questions found in this category.